To help serve you best, we've made the answers to some common questions available on our web site.  If you have a question or concern not listed below, please contact us.

  1)  Can I get on a Budget Payment Plan?
  2)  My gas is turned off--how can I get reconnected?
  3)  What does Delivery Charge mean on my bill?
  4)  What is the Gas Usage mean on my bill?
  5)  I'm moving--how do I get my gas turned off or
       transferred to the new occupants?

  6)  I just moved in, how do I open an account?
  7)  I'm building a house, How do I get gas service?
  8)  Can I choose my gas supplier?
  9)  Can I lock my gas rate for a certain time period?
10)  How is the GCR determined?
11)  What is the Public Utilities Commision of Ohio's Role?


1)  Can I get on a Budget Payment Plan?  [ top ]

Yes, our budget period runs annually July through June.  You can join the budget plan by contacting our customer service department at 330-339-5454.  June is our settle-up month for budgets.  You are required to pay any outstanding balance on your account at this time.  Budgets are evaluated periodically and may be increased or decreased to insure that the budget payment is sufficient.

2)  My gas is turned off--how can I get reconnected? [ top ]

If you have been disconnected for non-payment, please call our customer service department at 330-339-5454 to make payment arrangements and schedule reconnection of your gas service.
 


3)  What does Delivery Charge mean on my bill?  [ top ]

This is the fee that you pay to Piedmont Gas Co. for delivering the gas to your residence.  Currently our delivery fee is $1.70 per MCF used. 

4)  What is the Gas Cost line on my bill?  [ top ]

This is the cost of the gas supply purchased by Piedmont Gas Co. that is consumed at your residence.

 

5)  I'm moving--how do I get my gas turned off or transferred to the new occupants?  [ top ]

Take a moment to fill out our Transferring Service Form to schedule a final read on your meter.  In order to transfer service, any outstanding account balances must be paid in full and a forwarding address or phone number where you can be contacted. Click Here to fill out Transferring Service Form.

6)  I just moved in, how do I open an account?  [ top ]

Fill out a New Service Application to give us information to transfer the property into your name. 
 

7)  I'm building a house--how do I get gas service?  [ top ]

Please call the customer service department at 330-339-5454 to determine if gas is available in your area.  If gas is available, you will need to complete an application and return it to 159 Stonecreek Rd. NW New Philadelphia, OH 44663.  A service line from the mainline to the residence can be installed by Piedmont or a qualified contractor.  Please see service line installation policy for your options.  For more information, visit our Applications page.
 

8)  Can I choose my gas supplier?  [ top ]

Piedmont Gas Company does not offer a customer choice program presently.
 

9)  Can I lock my gas rate for a certain time period?  [ top ]

Piedmont Gas Company does not offer fixed gas rates presently.

 

10) How is the GCR determined?  [ top ]

The GCR has four components:

  • Expected Gas Cost (EGC)-The EGC is the price the LDC expects to pay for natural gas in the upcoming period. Gas costs recoverable through the EGC include the cost of purchasing the gas itself as well as the cost of transporting the gas from the producing region to the utility’s service territory through the interstate pipeline system.
  • Actual Adjustment (AA)-The AA represents the difference between the previous EGC that was charged to customers and what he LDC actually paid for the natural gas.
  • Balance Adjustment (BA)-The BA is final true-up of previous adjustments.
  • Refund and Reconciliation Adjustment (RA)-The RA represents two different components. The refund portion consists of any money LDC’s receive from the interstate pipelines and other suppliers as a result of past purchases.

It is important to note that GCR adjustments are not rate increases, and do not reflect any profit for the LDC. They merely represent a true-up of the cost of purchasing natural gas, and can move up or down in any particular period.

11) What is the Public Utilities Commission of Ohio ’s Role?  [ top ]

State law mandates the GCR be passed to customers on a dollar-for-dollar basis. The PUCO monitors and audits each change in the GCR to ensure that the LDC is not making a profit through the GCR on the cost of natural gas. The LDC is authorized, by law, to make adjustments (increases or decreases) to the GCR as long as the LDC can show that no profit is included in the adjustments.

The PUCO also audits each LDC’s management policies and performance to determine whether it has purchased reliable gas supplies at the lowest possible price. The GCR audit process is necessary because natural gas is a commodity that is bought and sold in the marketplace. The price is determined by the supply and demand of the product, thus requiring a constant review of the process.

To ensure the accuracy of GCR calculations, financial audits are conducted every year. Errors are reconciled thorough the refund and reconciliation adjustment in subsequent periods. Every two years, a management performance audit is also conducted for the largest LDCs. These audits are conducted with the assistance of qualified professional auditing firms. Any costs that are determined not to be prudent are disallowed and are refunded to the customers through the refund and reconciliation adjustment in future periods.