1) Request service/make application — the customer, property owner or their agent should pick up an Application Packet for New Construction, fill out and return to Piedmont Gas.

2) Acceptance — company approval must be obtained before installing the gas Service Line. If a Gas Main Extension is required, Piedmont Gas Company will provide you with details.

3) Install Customer Service Line — (see service line installation instructions).

4) Test & Tie-In — after the service line is completed Piedmont Gas Company will pressure test the service line and make the connection to the Gas Main.

5) Install the Meter —Piedmont Gas Company will install the Gas Meter after the service line is gassed up and House Piping is approved. (see additional instructions for installing the meter).

The above is a Typical, but by no means the only sequence of events for establishing Gas Service.

Multiple meter installations and or commercial/industrial customers may vary from the above, any questions please contact Piedmont Gas Company.

Installing the Service Line

Only persons who are Operator Qualified can install service lines. Changes to the U.S. Department of Transportation (D.O.T.) made in October, 2002 now require anyone doing certain tasks on a pipeline system must be qualified. Persons installing service lines in the Piedmont Gas Company service area must be qualified to Piedmont’s “Operator Qualification Program”.

Installers must also be included in a Drug and Alcohol testing program that meets the requirements of 49 CFR part 40.

A Representative from Piedmont Gas Company will need to be involved with the location and sizing of the service line and meter location.

The meter set must be located at least three (3) feet from any door, window, vent, or other opening into the building wall and any source of ignition.

All rough grading of construction location needs to be completed before the service line is installed. The service line should be buried at around 18” deep. The service line shall not be laid in a common ditch with any of the following:

1) Electric lines or conduit.

2) Telephone lines or conduit.

3) Water lines.

4) Sewer lines.

5) Or any other underground utility.

If service is being installed to a mobile home it will be necessary to install an Approved Flexible connector between the house piping and the Meter Manifold Assembly.

After the service line is installed and all connections are made, Piedmont Gas Company will pressure test the service line to assure there are no leaks.

Installing the Meter

The meter will be installed after the following requirements have been met:

1) Any outstanding fees for installation/materials must be paid before gas service is turned on.

2) The meter manifold assembly has been connected to the service line and your House Line.

3) Your House Line has been completed, and at least one gas appliance should be hooked up and ready for use. All gas appliances shall have a shut off valve installed ahead of the appliance.( within 6 ft.)

ALL house lines shall be installed in accordance with “The National Fuel Gas Code” and/or the “International Fuel Gas Code”, latest editions.

Copies of the “National FuelGas Code” can be found at:
National Fire Protection Association
1 Batterymarch Park
P.O. Box 9101
Quincy, MA 02269-9101

Copies of the “International Fuel Gas Code” can be found at:
International Code Council
500 New Jersey Ave. SW 6th Floor
Washington, DC 20001


 4) Your House Line is now ready for testing-- Piedmont Gas Company will do the necessary testing at this time. After piping is tested and found to be free of any leaks then the company will install the meter. The company will furnish the meter(s) for each customer, and shall remain property of the gas company.

To have the meter(s) installed and the gas turned on call at least Two (2) working days prior to the date you will be ready for installation. You or someone representing you should be on the premises to enable our service technician access to visually inspect all house piping.

Important Steps to Remember

The following steps are common oversights that typically will result in a delay to establishing gas service.

A) Final grade of yard/foundation not complete.
B) Improper equipment installed,(example-wrong meter manifold, wrong size/type service
     line installed).
C) House line not connected to meter manifold.
D) House line has open ends on piping.
E) No valve installed ahead of an appliance.
F) If an appliance is not yet installed the appliance valve needs to be plugged.
G) Outstanding fees (service line installation, service tap, meter manifold etc,).

If you have any questions or need further assistance,
please contact us at (330) 339-5454.