GENERAL TERMS AND CONDITIONS OF NATURAL GAS SERVICE
DESCRIPTION OF SERVICE
Applicable for gas service from PIEDMONT GAS COMPANY to customers at one location who will guarantee payment of the minimum monthly charge for term of Agreement for Gas Service or twelve consecutive months, whichever is less. Company shall have the right to curtail deliveries of gas whenever and to the extent necessary in its sole judgment for the protection of service to its higher priority customers, (if so,) required. Company shall not be required to furnish Gas Service to any customer or applicant except by written Agreement for Gas Service between Company and Customer.
CHARACTER OF SERVICE
The Company’s supply of natural gas is received principally from local Ohio gas wells. Thus, the heating value and specific gravity of gas received may vary between delivery points and from day to day. These variations are beyond the control of the Company, which can only dispatch the gases received.
CONTINUITY OF SERVICE
The company shall make reasonable provision to supply gas in sufficient quantity and at adequate uniform pressure, but not guarantee constant supply or adequate uniform pressure. The Company shall not be liable in damages for failure to supply gas or for interruptions in service, and shall be relieved of its obligation to serve and discontinue or modify service, if such failure or interruption is due to acts of God or the public enemy, military action, wars, insurrections, riots, civil disturbances, vandalism, strikes, fires, floods, explosions, acts or orders of any civil, judicial, or military authorities, failure of gas supply or gas facilities, and without limitation by the foregoing, accidents, contingencies or other cause beyond the control of the Company.
Without incurring any liability therefore, the Company may also suspend service after reasonable notice, for such period as may be reasonably necessary to make repairs to or changes in its plant, transmission, or distribution systems or other property.
MINIMUM GAS SERVICE STANDARDS
A copy of the Minimum Gas Service Standards is available for review on the Public Utilities Commission of Ohio’s website, www.puco.ohio.gov, or you can receive a written copy from the commission upon request.
INSTALLATION OF SERVICE
When you need to establish new natural gas service, be sure to contact Piedmont Gas Company two to four weeks before you would like service to begin. This will allow for any construction work or inspections to be completed in time for the service to be ready hen you need it. We will typically install your service within five business days if no new construction is required and within 20 business days if your residence requires the installation of a new service line or meter. We will notify you is the installation is expected to take longer than the usual five or 20 business days.
CALL BEFORE YOU DIG !!
The Ohio Revised Code states that anyone performing any type of excavation must contact the Ohio Utilities Protection Services (OUPS) toll-free at (800) 362-2764, at least 48 hours, but not more than ten days prior to performing any excavation activities. OUPS will then notify all members that have facilities in the area. Piedmont Gas Company will locate their affected areas using yellow paint, flags, stakes, or any combination thereof.
All customer meters are read by Piedmont Gas personnel on a monthly basis, with the exception of a few months during the summer when we may estimate your gas usage. Any Piedmont Gas employee that is reading meters will have a Piedmont Gas Employee ID and they will provide proof if requested.
EMPLOYEE PERSONNEL ON CUSTOMER PREMISES
Any Piedmont Gas Company employee seeking access to the customer's or landlord's premises shall, upon request, identify himself/herself, provide company photo identification, and state the reason for the visit.
Piedmont Gas Company shall test the meter, at the reasonable request of the customer, and, if he so desires, in his presence with a meter-prover tested and sealed by the Public Utilities Commission of Ohio. If the meter is found to be correct (within 3%), the customer shall pay the fee provided by Section 4933.09 of the Ohio Revised Code, and the expenses of removing it for the purpose of being tested. The date of inspection will be stamped on the meter. Piedmont Gas Company shall pay for all tests in which the meter is found to be incorrect (error of greater than 3%) or all tests at its election.
All Piedmont Gas Company bills will show the previous 13 months of natural gas usage. If you would like more than the previous 13 months usage history, please contact our office and we will supply that information either orally or written.
New customers must meet one or more of the following criteria to establish credit:
The customer is a property owner or meets the legally-accepted practices to verify credit.
The customer demonstrates financial responsibility through a variety of information including, but not limited to, the name of their employer, place of employment, position, length of service, letters of reference and names of credit cards.
The customer has had a prior account with Piedmont Gas Company for the same class of service within the past two years and, in the prior year of service, did not have a late bill more than twice and did not have service disconnected for nonpayment, fraud or tampering.
The customer can provide someone with good credit who will pay up to 60 days of service if they fail to pay their bill.
If you do not meet any of these criteria, you may be required to pay a deposit to establish credit. An additional deposit may be required if there are multiple missed payments or if the gas is shut off due to nonpayment. The deposit will then be applied after six consecutive, timely payments to the customer account. If your deposit is not returned after six months, we will credit your account with interest equal to three percent of the total deposit.
CURRENT RATE INFORMATION
HOW MUCH DOES MY GAS COST?
Your cost for natural gas is based on two factors. The first factor being Piedmont ’s current Gas Cost Recovery Rate, and the second being the delivery charge. The delivery charge portion is based on the following declining scale:
OVER 1650 MCF
We currently file our Gas Cost Recovery Report monthly with the Public Utilities Commission of Ohio, therefore our Gas Cost changes every month. Additional rate information is available from our office upon request.
MONTHLY SERVICE CHARGE
In addition to the charges determined from the above rates, each residential customer or small (residential type meter) non-residential space heating customer must pay a monthly service charge of $6.50 for each billing month. Each agricultural or large (larger than residential type meter) non-residential space heating customer must pay a monthly service charge of $36.50 for each billing month.
DELAYED PAYMENT CHARGE
A delayed payment charge of one percent (1%) per month will be added to the unpaid balance in the account if not paid within thirty-two (32) days after receipt thereof by Customer.
EXTENDED PAYMENT PLAN
If you are behind on your bill and your service has not been disconnected for nonpayment, please call our office to enroll in one of our Extended Payment Plans. These payment plans can include the 1/3 Extended Payment Plan, 1/6 Extended Payment Plan and the Budget Payment Plan.
DISCONNECTION OF SERVICE
If you do not pay your natural gas bill by the due date, we will send you a 14-day notice before disconnecting your service. This 14-day notice will be included with your natural gas bill. From November 1 through April 15, we will give an additional 10-day notice before disconnecting your service. To prevent disconnection, you must pay the amount owed by the disconnection date listed on the notice.
RECONNECTION OF SERVICE
If your service has already been disconnected, you must pay the total amount owed. If you make the payment before 12:30 p.m. , your service will be restored on the same day. If your payment is made after 12:30 p.m. , service will be reconnected on the next business day. There will be a $50.00 reconnect fee charged for reconnection of service on any account that has been disconnected for non-payment. A security deposit will also be required before gas service is reconnected.
PAYMENT OF BILLS
Bills can be paid by the customer at any office of the Company during its regular office hours or to any one of the Company’s authorized collecting agents during the regular hours of such agent. Authorized collecting agents include Mako’s Market & Pharmacy and Discount Drug Mart. Any payment received by the Company after the close of a billing cycle, will not be processed until the start of the new billing cycle. If there are 2 payments in a 12 month timeframe returned due to insufficient funds, we will require payment by cash or money order only.
CUSTOMER PRIVACY RIGHTS
Piedmont Gas Company shall not disclose a customer's account number, without the customer's affirmative consent except for purposes of commercial collection and credit reporting, percentage of income payment plan aggregation and governmental aggregation. In addition, a customer's social security number shall not be used for any other purpose other than to perform a credit check.
If you have a question or complaint, please call our office at (330) 339-5454 or toll-free at (800) 734-5724, during normal business hours. We will ensure that we will assist you in a timely manner. If your complaint is not resolved after you have called Piedmont Gas Company, or for general utility information, residential and business customers may call the Public Utilities Commission of Ohio (PUCO) toll-free at 1-800-686-7826 or for TDD/TTY toll-free at 1-800-686-1570 from 8 a.m. to 5:30 p.m. weekdays, or www.puco.ohio.gov. The Ohio Consumers’ Counsel (OCC) represents residential utility customers in matters before the PUCO. The OCC can be contacted toll-free at 1-877-742-5622 from 8 a.m. to 5 p.m. weekdays, or visit www.pickocc.org .